60% of guests choose damage waiver. Direct revenue.
60% of guests choose damage waiver. Direct revenue.
Mandatory protection step. Guests choose between refundable security deposit or non-refundable damage waiver before access is granted.
Optional protection gets skipped.
Optional protection gets skipped.
Many platforms make deposits optional, so guests skip them. When damage happens, there's nothing to claim, and valuable waiver revenue is never collected.
Every unprotected stay increases your risk.
Missing deposits lead to costly disputes, while damage waivers, a new revenue opportunity, are never offered.
Make protection part of
every booking.
Make protection part of
every booking.
Guests choose a refundable deposit or a non-refundable damage waiver before arrival. Every choice is recorded, and access stays locked until one option is completed.
Protect every stay before
arrival.
Protect every stay before
arrival.
Choose Protection
Guests choose between deposit or waiver during check-in.
Select Option
Refundable deposit hold or non-refundable waiver fee.
Payment Process
Payments processed securely via partner-owned Stripe.
Protection Verified
Requirement marked complete in GuestPortal flow.
Access Release
Key or access code released only after protection passes.
Flexible protection for every
property
Flexible protection for every
property
Mandatory Protection
Guests must choose before arrival.
Two Protection Options
Offer deposits or damage waivers.
Rules-Driven Amounts
Configure by property or booking channel.
Documented Acceptance
Every guest choice is recorded.
Your Stripe Account
Payments go directly to you.
Fewer Disputes
Reduce claims with documented agreements.
Better protection. Better revenue.
Better protection. Better revenue.
Part of a complete guest protection journey
Part of a complete guest protection journey
Deposit & Damage Waiver works seamlessly with other GuestPortal features to automate guest verification, payments, and secure property access.
Digital Check-In
Learn more →Conditional Access Release
Learn more →Partner-Owned Payments
Learn more →Frequently Asked Questions
Frequently Asked Questions
Got questions? We've got you covered, here are some quick answers to help you get the most out of GuestPortal.
Can I set different deposit amounts?
Yes. Configure deposit or waiver amounts by property, booking channel, or stay length.
Does the 5% commission apply to deposits?
5% on upsells sold through GuestPortal and fulfilled by you, on Plus and Complete. Payments go straight to your Stripe account.
What happens if a guest doesn't choose either option?
Access stays locked until a deposit or damage waiver is completed.
Start with Core. Add Pro when you're ready.
Protect every stay, reduce disputes, and create new revenue with every booking.
